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Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it Cover Image Book Book
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Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it

Gee, Val. (Author). Gee, Jeff. (Added Author).

Record details

  • ISBN: 9780071625791 (alk. paper)
  • ISBN: 0071625798 (alk. paper)
  • Physical Description: 204 pages : illustrations ; 24 cm
    print
  • Edition: Completely revised and expanded.
  • Publisher: New York : McGraw-Hill, [2009]

Content descriptions

General Note:
Includes index.
Formatted Contents Note: The heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout.

Search for related items by subject

Subject: Customer services
Customer relations
Customer relations
Customer services

Available copies

  • 3 of 3 copies available at SPARK Libraries.

Holds

  • 0 current holds with 3 total copies.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Mifflin Community Library 658.812 GEE (Text) 33249021151844 Non-fiction Available -
RPL - Southeast Branch Library 658.812 Gee (Text) 33223007568792 Non-fiction Available -
Womelsdorf Community Library 658.812 GEE (Text) 33249020433854 Non-fiction Available -
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